POLICIES & FAQ

Policies & Frequently Asked Questions

• Availability: Monday - Friday, 9:00am - 5:00pm PST, with the exception of holidays

• Coordinate all Real Estate paperwork, with the exception of AVID & Request for Repair/Seller Response to Request for Repair

• Send all signature packages & provide clients with contract assistance

• Forward all Seller-completed disclosures to Buyer for review & signature via Glide. 

• Upon request, send Seller-completed TDS & SPQ to Buyers separately via email for review.

• Create custom transaction guide for Buyer/Seller with transaction contacts, downloadable calendar dates, transaction timelines, access to a shared transaction file, & any additional transaction details

• Produce a personalized Agent Portal containing transaction contacts, downloadable calendar dates, transaction timelines, access to a shared transaction file, & any additional transaction details for all open escrows with Hayley Dawn

• Establish communication with Escrow, Cooperating Agent & Buyer/Seller

• Upon request, establish communication with Lender and request updates regarding appraisal & loan status

• Initiate digital correspondence with all applicable parties throughout the transaction

• Provide Buyer with earnest money deposit reminder

• Continually update transaction details & timeline dates via custom Agent & Client transaction guides

• Upload completed transaction file to broker-preferred transaction system

 Upon request, may deliver completed digital transaction file to Buyer/Seller after the close of escrow

• Ordering Home Warranty Plans & Obtaining Confirmation

• Providing all required Brokerage Addendums, Affiliated Business Arrangement Disclosures & Local Area Disclosures

• Provide clients & TC with copies of all inspection reports

• Initiate AVID & any Request for Repair/Seller Response to Request for Repair.

• Produce & obtain signatures for any Commission Agreements/Instructions, Referral Agreements, & W2

• Ordering HOA Documents & Disclosures & Delivering to all Parties & Principles

• Ordering Preliminary Title Report & Delivering to all Parties & Principles

• Ordering Natural Hazards Disclosure Report & Delivering to all Parties & Principles

• Requesting any City Reports & Delivering to all Parties & Principles

• Produce & obtain signatures for any Escrow Instructions & Amendments, Commission Instructions, & any additional documents required for their transaction file

• New Year’s Day (or observed)
• Martin Luther King Jr. Day
• Presidents Day
• Memorial Day
• Juneteenth National Independence Day (or observed)
• Independence Day(or observed)
• Labor Day
• Indigenous Peoples' Day & Columbus Day
• Veterans Day (or observed)
• Thanksgiving Day
• Christmas Eve
• Christmas Day (or observed)

• If transaction is cancelled 24 hours after transaction has been submitted via the New Transaction Form or emailed to TC@hayleydawn.com, Agent will be subject to the Cancellation Fees specified below.

     • Single Agency Cancellation Fee — $50

     • Single Agency + Contract Assistance Cancellation Fee — $100

     • Dual Agency Cancellation Fee — $100

     • Dual Agency + Contract Assistance Cancellation Fee — $175

• If the transaction is reopened with the same two parties involved in the previous transaction, this cancellation fee shall be reduced from the total transaction coordinating cost.

• All invoices will be subject to a 15% Late Fee for each month after the *invoice due date

* Invoice due dates are date of confirmed close of escrow or date of initiation of the cancellation of contract

Private

Custom Transaction Timelines for All Transaction Parties

Paperless

Link to Transaction File Available to Agents & Clients

Contract to Close

Transaction Assistance, File Updates, Document Help

M — F | 9:00am — 5:00pm